When a client comes to your spa for a lash extensions application, the first impressions will either make him come back for more services or make them wish they never came in the first place. A client who is not made to feel wanted and appreciated will opt to look for another specialist who will be more accommodating and friendly.
A client who comes to a spa and is treated with utmost respect, care, and made to feel that she is the best thing that happened to the spa will definitely keep coming back for more services. The following are great tips that will help you on the proper care of lash extension clients to keep them coming back for more:
- Give them the warmest welcome: Do not wait until you have finished up with other stuff before making a client feel welcome in your spa. Even when you are busy with another client, make an effort of greeting and welcoming the client who has just come in and assure her that she will be attended as soon as possible.
If the spa’s space is extensive and there are different rooms, ensure that there is a receptionist who will be tasked with the responsibility of welcoming the clients and making them feel appreciated for taking time to visit the spa.
- Offer consultation if the client is new: If the client who has come in has never had a lash extension application before, make time to explain how the application goes and teaching her a few basics regarding lash extensions.
You should also seek to know what they would want to achieve with the lash extensions, whether a natural or a dramatic look. This conversation will help you give the client what she exactly wants and will definitely make her come back for more services.
- Set the right mood: Set the right mood: You should ensure that your spa is arranged in such a way that everything is in its proper place. Do not keep things scattered all over the place or leave the room dirty and unattended.
You should also ensure that the lighting is perfect, and you are playing the right music. Ensure that the facilities that the client will be using like the chair or the table are clean and well maintained.
You can also add some extras like keeping the birth calendar of your clients and surprising them with a gift on their special day. This will make them know that you really care about them, not only when they are coming to your spa for services, but also in the things that matter to them.
You can also offer to give them an aftercare kit that will help them in taking care of their lash extensions after application. You can include this in the cost of application though the client does not have to know this. On giving them such a kit, the client will feel special and will go the extra mile in referring more clients to your spa. Such a client will also become a source of income for a long time.